One (1) day of Service Charges shall be equal to 1/30th of the committed monthly Service Charges of Customer. Service availability credits are determined in accordance with legitimate outages that are greater than the “Uptime Commitment,” with the following guidelines (a) any outage greater than thirty- (30) minutes = one (1) day credit of Service Charges and (b) any outage continuing for greater than an additional sixty- (60) minutes = one (1) days credit of Service Charges per sixty- (60) minutes period. Service Interruptions caused by LightSpeed VT’s planned network or system maintenance activities, maintenance at Customer premises, failure of customer premises hardware or software, failure of Customer origin Internet connection or similar issues that would prevent the Service from working successfully, failure of Customer controlled actions and environment are ineligible for availability guarantee compensation. LightSpeed VT guarantees the service availability as documented above in the “Up-time Commitment.” If Customer’s “VT System” experiences unavailability of the Service as a result of a defined Service Interruption, then LightSpeed VT may issue a credit based on the length of the outage. Service Availability for a “VT System” is defined as the ability to access the application from a confirmed Internet connection and confirmed compatible computer or device. This Service Level Warranty set forth herein shall only be available to Current Customers. If Customer experiences service availability issues as a result of LightSpeed VT’s failure to provide service, then LightSpeed VT will, upon Customer’s request in accordance with the “Service Credit Process” outlined in this document, credit Customer’s account as described below. We can’t always adhere to this schedule, and will always publish important alerts regarding irregular or unexpected service interruptions via the Twitter feed. LightSpeed VT operates with a daily and weekly pre-scheduled maintenance window listed below. Most of the team members for this company are great people.LightSpeed VT commits to 99.99% monthly service availability, excluding scheduled maintenance windows and outages caused by circumstances beyond our reasonable control. The CEO would come around at times to see how you're doing and knew your name and made you know you were part of the team Sometimes it would go smooth like butter, yet sometimes it would go super rocky and mistakes were made.Īwesome things about this job was the Free lunch Fridays and basically you had the freedom to go anywhere in the building when need be. Since the clients all had different content or different types of PDFs or HTML files to edit. The hardest part of the job is the position of "Content Configuration Specialist" was that it filled a lot of gray areas. The management changed a few times but we were looked mostly over by the CTO and basically would give you the feeling of working as a team. Of course there were times when you had to buckle down and work against to clock to get things out to clients. Working here was a pleasure and you didn't have the feeling of someone on your throat in the day. It is a Monday thru Friday job from the hours of 8-5.
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